退款政策

OVERVIEW
This policy governs the terms of withdrawal, returns, and refunds for purchases made on our website. Consumers have a period of 14 (fourteen) calendar days to withdraw from the contract, starting from the date of physical delivery of the goods. To be eligible for a return, the item must be absolutely intact, unopened, untampered with, complete with all original seals intact, and returned in its complete original packaging. Gift cards and customized items, items made to order, or pre-ordered items are not eligible for returns or refunds under any circumstances.

SECTION 1 - DEFECTIVE, DAMAGED, OR INCOMPLETE PRODUCTS (SPARE PARTS)
If the delivered product exhibits factory defects or missing parts, our warranty is strictly limited to initiating the support procedure with the manufacturer/factory. If replacement parts are available from the manufacturer, they will be shipped to the customer at our expense. Should replacement parts be unavailable, we may, at our sole discretion, offer a discount voucher or a partial refund proportionate to the extent of the defect. This support procedure does not apply to items purchased more than 3 (three) months prior to the request, nor to items purchased from auctions, salvage lots, or discontinued stock.

SECTION 2 - EXCLUSIONS AND NON-REFUNDABLE GOODS
No right of withdrawal, return, or refund shall apply to:
- Items purchased on sale, during promotions, or via discount codes.
- Pre-order items or products manufactured/sourced upon the customer's specific request.
- Products whose warranty seals or original packaging have been opened, damaged, or removed.
- Products showing signs of use, improper assembly, or non-compliant repackaging.

SECTION 3 - RIGHT OF WITHDRAWAL AND CUSTOMER COSTS
Without prejudice to applicable statutory provisions, in the event of an approved withdrawal and return, the following mandatory fees will be deducted from or charged to the customer:
- A fixed restocking and administrative management fee of 30% of the item's value;
- Inspection, technical verification, and repackaging costs;
- All original and return shipping costs (including any customs duties, taxes, or re-import fees).
Shipping costs are strictly non-refundable. The customer must provide notification of their intent to withdraw within 14 days of delivery and dispatch the returned item no later than 5 (five) calendar days from our return authorization.

SECTION 4 - RETURN CONDITIONS AND CUSTOMER LIABILITY
The products sold are fragile, numbered, certified collectibles subject to damage if handled improperly. The customer is solely responsible for ensuring proper packaging for return transit. In the event of improper packaging, incorrect placement of styrofoam protective inserts, or transport damage, the return will be immediately rejected and shipped back to the customer at their expense, or subject to an additional fee for depreciation. We disclaim all liability for lost, stolen, delayed, or damaged items attributable to carriers during return shipping. The customer must exclusively use trackable and fully insured shipping services covering the total value of the item.

SECTION 5 - SHIPPING, TRACKING, AND DELIVERY RISK
The customer is required to independently monitor the provided tracking number and be present for delivery. We are in no way responsible for stolen, lost, or damaged packages left by the carrier at the designated address, outside the premises, or delivered to third parties/neighbors. Once the carrier's tracking status is marked as "Delivered," our liability ceases completely, and no full or partial refund will be granted. In the event of delivery issues, we will assist the customer in opening a claim with the carrier, remaining bound solely to the outcome and any compensation awarded by the carrier.

SECTION 6 - HANDCRAFTED PRODUCTS, PROTOTYPES, AND PRODUCTION TOLERANCES
The products sold (e.g., statues, replicas, collectibles) are crafted using artisan processes. Images, 3D renders, and prototypes displayed during ordering/pre-ordering are for illustrative purposes only. Slight variations in paint, shading, minor aesthetic details, or marginal discrepancies between the prototype/render and the final product are inherent characteristics of handcrafted production and do not constitute a lack of conformity, nor do they entitle the customer to returns or partial refunds. Any partial refunds will be evaluated at our sole and absolute discretion only in the case of major and substantial structural discrepancies.

SECTION 7 - TIMEFRAMES AND REFUND PROCESSING
Returned items will undergo an inspection to verify the integrity of the product and packaging. We will send an email notification confirming the approval or rejection of the return. If approved, the net eligible amount (minus the 30% restocking fee, administrative fees, and shipping costs) will be refunded within 14 (fourteen) business days using the original payment method. In the case of expired or blocked payment cards, the customer must promptly provide updated banking details.

SECTION 8 - CONTACT INFORMATION
For any assistance requests or to initiate a return procedure, please visit our Contact Information page.

Iacame SRL
Via Casale 199, 70024 Gravina in Puglia (BA), Italy
+39 378 304 0007
info@clubhousestatues.com
VAT No. IT09143550722