Partial Payment Policy

Partial Payment Policy

We offer Partial Payment to let you reserve high-value collectibles with a simple deposit, paying the balance only when shipping is ready.

1. Payment Structure

Initial Deposit

A non-refundable deposit is required to confirm your order.

  • Preorders: Reserves your unit and initiates production with the manufacturer.
  • In-stock: Holds the item until full payment.
  • Refund: Only if manufacturer cancels production or item becomes unavailable.

Remaining Balance

  • Preorders: Due within 30 days from production completion (email notification + payment request sent at end of production).
  • In-stock: Due within 30 days from deposit payment (email notification sent immediately).
  • Shipping occurs only after full payment.
  • ⚠️ Preorder release dates are estimates from manufacturers and may be delayed.

2. Order Confirmation

Order confirmed once deposit is processed successfully.

You will receive:

  • Order summary + deposit receipt.
  • Balance details and specific deadline (immediate for in-stock).
  • Expected production/shipping timeline.

Status updates: Tracking may take several days to appear online — your package is already in transit when visible.

3. Delivery Process

Shipping times (after full payment):

  • Sea shipping: 60–70 days
  • Air shipping: 15–20 days (+ additional fee, available on request)

Important for After-Sales

  • Record an unboxing video from opening the outer box. Required for warranty claims on missing/damaged parts.
  • Pre-order products: Always covered.
  • China Stock: No studio warranty.

4. Cancellations & Refunds

  • Deposit: Non-refundable (customer cancellation). Full refund if manufacturer cancels.

5. Pre-Order Specifics

  • Release dates are indicative only — delays possible.
  • Balance payment request sent at end of production.
  • Item ships to our warehouse, then to you.

6. Exclusions

  • Discount codes, coupons, and promotions may not apply unless specified.
  • Deposit amount always fixed.

7. Your Agreement

By selecting Partial Payment at checkout, you confirm you have read, understood, and accept these terms.

Questions? Contact Customer Support — we're here to help!