General FAQs

We specialize in selling collectibles and especially resin statues which are produced in professional factories. Most of our items are pre-order , which means they are in the planning or production stage and therefore will need to wait for them to finish before they can finally be shipped! We also offer faster solutions, visit our selection of ready-to-ship items from our warehouses in China and Europe to find out more! For more information on delivery methods and times, consult our Shipping FAQ page.

Yes! If you live in one of the following countries: European Union, United States of America, Canada or Australia. we guarantee that what you see, is all you pay for. Except remote areas (such as islands), when you order pre-order items from us or in our warehouse in China, you don't need to worry about paying extra costs. We ship worldwide, but costs may vary depending on the size of the item you want to purchase and the country where you live. We recommend that you contact us before placing an order to get an estimate of the shipping costs (non-tax free). For more information, see our Shipping FAQ page.

Yes, all our products are 100% brand new! We only sell items that are brand new and in their original boxes. We will never sell or offer "recast" versions, so we'd appreciate it if you didn't request them. We are against these types of items as they are made in third party factories and are of lower quality. We ensure that all items sold on our site are produced exclusively by the studio owner of the project.

We care a lot about your privacy and your security therefore we do not collect sensitive data on your payment methods. To pay for your precious collector's items, you can choose from various payment methods, such as credit, debit and prepaid cards from various circuits or PayPal to guarantee you an additional level of protection and a 100% secure shopping experience. DON'T BE AFRAID OF HIDDEN COSTS, WE ALWAYS INCLUDE EVERYTHING, EVEN THE PAYPAL FEES!

Whether you want to order a product that is already in stock or place a pre-order, please follow the instructions on ourHow to Order page .

You don't have to pay the full price of the item right away. Within each product sheet we offer you different ways to pay for your order:

- Full payment : allows you to pay the full amount while waiting for the item to become ready to be shipped, so you can focus on your next order.

- 20% deposit : also called a deposit, it is a way to place a pre-order by paying now only 20% of the total , you will pay the remainder at the end of mass production.

- Payment plan by installments : allows you to pay for your order in convenient installments and above all without commissions, select the payment plan you prefer and we will automatically debit your installment every 30 days. Note: If you pre-ordered and ran out of installments, the item will be shipped to you after mass production is complete. For more information on installment payments and delivery times, consult our Installment Payments FAQ and Shipping FAQ pages.

For each pre-order item, we will write an approximate release date in the product description (e.g. Q4 2023). The number next to the Q (quarter) indicates the quarter within which the end of mass production is expected, followed by the reference year. In particular:
Q1 (1st quarter) = January / February / March (end of production is expected by March )
Q2 (2nd quarter) = April / May / June (end of production is expected by June )
Q3 (3rd quarter) = July / August / September (end of production is expected by September )
Q4 (Q4) = October / November / December (end of production is expected by December )

Please refer to the description of each pre-order item for release dates. Due to the large amount of work that goes into producing the statues, release dates are always to be understood as estimates and as such, may be subject to change depending on many factors. They are only an estimate of when the factory believes they will end production, so don't be alarmed if it is delayed and your order hasn't shipped yet.

- Pre-order items are subject to the time necessary for their production and therefore you must wait for their completion before being shipped.

- Items in our warehouses in China and Europe are already in our possession and ready to be shipped .

For more information on delivery times, consult our Shipping FAQ page.

The difference is in the speed of delivery times.

- Items in stock in China have a delivery time of approximately 45 days .

- Items already in the warehouse in Europe will be delivered to you in about 7 days depending on the European country of destination (subject to additional costs only outside the EU).

For more information on delivery times, consult our Shipping FAQ page.

All items already in our warehouse in Europe already include shipping costs ONLY for destinations in the European Union (islands excluded). If you are from a non-EU country, please contact us before placing an order to request an estimate of the surcharge to be paid. We also remind you that for all our customers who require short delivery times, we recommend opting for air shipment from China. Add a note to your order and we'll let you know the surcharge as soon as we're ready to ship. For more information on delivery methods see our Shipping FAQ page.

From our balance request you have an additional 30 days to complete your order. We are subject to the timing dictated by the factory both on the release of the products and on the final payment. If the manufacturer does not receive the balance after mass production is complete, they will have to cancel your pre-order and find a new buyer to pay the factory. You would thus lose the deposit and your order will be considered abandoned. We can't help it, but to help our customers, we're extending the payout deadline by an additional 30 days. If you have difficulty paying within the deadline, please contact our customer service to find the best solution for you.

If you are interested in purchasing an item that is out of stock, removed or not yet in the catalogue, contact us and we will check for you if it will be possible to obtain it. All statues are produced in limited editions and there will be times when they may sell out quickly if demand is very high or if only very few pieces are available. If a product is out of stock, you can add yourself to the waiting list and you will receive an email as soon as the product is back in stock. Please note that we may only get one or a few pieces, make sure you buy yours now so you don't miss out again.

All orders are subject to a cancellation fee if cancelled. The cancellation fee is the amount already paid for the ordered item. Statues are produced in modest quantities and sometimes only based on how many units are ordered. By placing a pre-order you are requesting the production of your part, whereby the money paid is used to finance its manufacture. However, if you find someone interested in buying the statue for you, we can transfer the order to you at no extra cost. For more information, see our Refund Policy .

We offer a 100% money back guarantee if the manufacturer is unable to fulfill the order or the project is officially cancelled.

Yes, if you receive a damaged item you can contact us within 10 days of delivery to request a solution. For heavily damaged items it is recommended that you contact us within 24 hours of delivery. Once the after-sales service period has ended (usually within 3 months of release) we will no longer be able to obtain replacement parts. Therefore, before ordering an item that is already 'in stock' and especially for very old items, please be aware that we may not be able to obtain replacement parts from the manufacturer if your order is delivered with problems. Please contact us before ordering an "in stock" item to confirm with the manufacturer. If you want perfection, please order responsibly. For more information, consult our After-Sales Service FAQ page.